1

Search

Question: How do I search multiple item numbers?

You can use the Bulk Search Function to search for multiple parts at the same time.

1. Please click "Bulk Search Function"

Bulk Search Function

2. Search for parts according to input format requirements

Bulk Search Function

3. Since our offline inventory may include the parts you are looking for, feel free to add them to your BOM or initiate an RFQ request, whether or not there are matching results.

add them to your BOM
2

Purchase

Question: How to buy the parts I need?

1. You can add parts to the BOM by using the action "Add to BOM" or "Go to RFQ (RFQ)" on the page.

2. You can submit your request for quotation via BOM/RFQ, and we will assign a dedicated sales representative to provide you with services.

quotation via BOM/RFQ

Question: How do I make an RFQ request if I already have a prepared bill of materials?

You can utilize our recognition input feature or upload a BOM file, but some formatting adjustments are required beforehand.

upload a BOM file
3

Shipping

Question: What channels of transportation of goods does the website support?

We usually send out our orders during business days using FedEx, SF, UPS, or DHL. We're also here to assist with alternative shipping options. Should you require additional information about shipping particulars or expenses, please don't hesitate to get in touch with us.

ems dhl ups japan-post-holdings sagawa yamato fedex

Question: How to ensure that the parts will be intact during transportation？

The items we ship will be packaged in anti-static bags, ensuring ESD anti-static protection, while the outer packaging boasts exceptional durability and sealing. We offer packaging options like Tape and Reel, Cut Tape, Tube, or Tray to suit your needs.

ESD package package package
4

Payment

Question: Which payment methods can be used to pay for goods?

Accepted payment methods commonly encompass VISA, MasterCard, UnionPay, Western Union, PayPal, and various other options. Should you have a particular payment preference or wish to seek information on rates and other specifics, please feel free to reach out to us.

hsbc paypal visa western union moneygram
5

After Sales Service

Question: What after-sales service can be provided?

We provide an extended quality assurance period of 365 days for all components we offer. If a return or exchange becomes essential, kindly adhere to these guidelines:

  • Initiate the request within 90 days after the item's shipment date.
  • Coordinate the return or exchange with our team.
  • Keep the items in their original condition as delivered.
  • Please be aware that the feasibility of returning or exchanging items is contingent upon an evaluation of their actual state upon return.
6

Feedback

Question: How do I feed back my thoughts/complaints to the platform?

Thank you for your interest in Xecor's products and services. Your feedback is important to us. If you need to reach out to us, please click the 'Contact Us.'